Many believe this is due to a design switch to 'acoustic glass.' May 1, 2022, Desired outcome: To wit: For Crosstrek Hybrid and Solterra, EPA-estimated MPG equivalent on a full battery charge. I gave a $2,000.00 deposit to order. Support this claim ( 3) Suggest a resolution, Ask a question or Post a comment F Reliability Rating View complaint history Documenting the process of troubleshooting commonproblems. It did not work from the onset--it may have been full of fluid from the factory--but there was a leak. I take very good care of my car, garage kept . For the latest information about our response to COVID-19, please visit our Coronavirus Information Hub. Desired outcome: This is the 3rd brand new Subaru purchased between family members. A ride around the block will convince you. Running tally of owner grievances filed to CarComplaints.com. September 2020. I gave a $2,000.00 deposit to order this vehicle. Read reviews for their models: Subaru Forester reviews Subaru Outback reviews Overall Satisfaction Rating 4,173,366. This was after we talked with the policy administrator and were told that this serviced was farmed out to an outside vendor and they had no control .After paying $2800 for this extended Warranty I have serious concerns about any future repairs that may be needed. (On a side note, it was funny when it continually called a SPAM number.) It does not have that Subaru soundit sounds like a muscle car from the 60's. A couple days later, after I On 10/15/22 we went to Fairway Subaru dealership in Greenville, SC. Thank you for your consideration Live in a city so there are a lot of pot-holes and rough roads. They said it should be a computer update, but even after having the battery disconnected, it didn't reboot the system and fix the problem. I have it synced in with my phone for music as that is one way I can listen without things changing (sometimes it will change the song being played, but Pandora only allows for so many songs to be changed and forces it to remain on the song in the end.) 2)thumping noise under acceleration from front right and now left when turning under acceration. My callback did not occur until 9:00 am on 12/5/2022This is really poor business practice, Desired outcome: I think that the particular part was either not made strong enough or built with low quality materials to withstand normal use. You really need to look into your multimedia/radio/gps software and hardware functionality and quality. Contact us directly by calling or writing: (800) 782-2783 (800) SUBARU-3 Attn: Customer Service Subaru of America, Inc. One Subaru Drive P.O. I called the We purchased A 2021 Subaru Forested along with an extended warranty. I am on my 4th battery. The batteries aren't defective, but just lack the capacity to handle the electrical system draw particularly while the vehicle is turned , An increasing number of Subaru owners say their vehicles will inexplicably surge forward when the vehicle is stopped and their foot is on the brake. The impellers inside of Denso branded fuel pumps may have been excessively exposed to a drying agent during manufacturing. Signup for free email alerts over at CarComplaints.com. Here's a handful you should avoid. I am a recent (within the last 60 days) to Kansas, went to start the car Friday night (12/2/2022) and the car was completely drained of power. ** EPA-estimated fuel economy. Many believe this is due to a design switch to 'acoustic glass.' Subaru - Front windshield defects I want a full return. Claim it and get a lot of features. Did not know deposit was not refundable. Otherwise, the car is perfect for my needs but these radio/starlink problems significantly reduce this customers satisfaction. Actually, the best thing would be a full refund to me and you keep the vehicle. President. [Automotive Business] The manufacture, repair and sales of passenger cars and their components. What appears to have been a very small impact appeared later in our trip, and this is the basis for Subaru of Grapevine declining to replace the windshield under warranty. factory recall springs and right front hub assembly replaced now worse than ever. Something (gaskets?) It will speed up CDs in the CD player. Al Gulseth Subaru, Too many owners of newer Subaru vehicles are waking up to cars that won't start due to dead batteries. I would appreciate if Subaru helped me negotiate a fair repair price or paid part of the bill to replace the cradle, so that I could drive my Subaru safely again. Destination and delivery includes handling and inland freight fees and may vary in some states. The car has just above 85,500 miles on it. See your retailer for more information. The staff were extremely helpful and courteous. Find out what makes us more than a car company. I would like a referral to a Subaru authorized repair business that is not Subaru of Olathe but is within 20 minutes of 66203. Seeking: $96,000.00. A sound system that works which isn't possessed- meaning the screen doesn't freeze, doesn't change the radio station, and doesn't call people. Desired outcome: The chewed up wires are costing owners hundreds, and sometimes thousands of dollars in repairs but Subaru, like other automakers, insists this isn't a def. SUBARU x TOYOTA Let's make ever-better cars together! Find contact information for GM brands. There was not and had not been an impact. Holly NJ 08060) to have the tire pressure light turned off and the key bob wouldn't work, and an oil change (the oil change went fine). e-mail: [protected]@gmail.com. It would just change the stations without me touching anything. Main Business. Subaru is one of a handful of automakers accused of making new engines that excessively burn through oil. Dave Hawley AutoNation - horrible customer service My name is Rommel Mendez On June 18 2018 I was in a very bad rear end accident. Included in the California class action lawsuit are the 2015-2019 Subaru Legacy, 2012-2018 Subaru Forester and 2015-2019 Subaru Outback which allegedly have software problems. Our vehicles will inspire drivers like you to become a Subaru owner for life. Unhappy Customer..Still Fix this car, refund all monies, or replace with a car that works. The best way to find out what's wrong with a vehicle is from the people who drive them. [protected]@aol.com This is Dave Hawleyagain. Phone Contacts Main: (856) 488-8500 Customer Service: 1-800-SUBARU3 (1-800-782-2783) Email Contacts custdlrservices@subaru.com Customer Service Resources Customer Support Link Social Media Contacts Executive Contacts Primary Contact Michael D. Campbell, Vice President, Service and Quality One Sabaru Drive Camden, NJ 08103 mcam@subaru.com Since 2015 there has been a surge in complaints about Subaru windshields that crack spontaneously. The current 2022 kept freezing up on Sirius. CarComplaints.com has 3,444 complaints on file for Subaru vehicles. Email: fordIR@ford.com U.S./Canada Phone: 1.313.845.8540 International Phone: 1.800.555.5259 Automated Voice Response System: If you have a touch-tone telephone, you can use our automated voice response system to obtain information about your account balance or reportable . 1 Subaru Dr, Camden, New Jersey, 08103-2204, United States Amount Involved: $89,000.00 Complaint (s): Bad business practices | Problem with a product | Customer service runarounds Are you this party? Subaru - No refund on deposit. We called the 24 hour roadside service after finding our Subaru drained of power. To write a complaint about Subaru and get an answer from the officials of Subaru, Complaintsboard.com's objective complaint writing and answer providing system can be used. ET. I contacted Subaru of America hoping to get some help with replacing the cradle, but they refused any help. Your quality control is horrendous! s.[protected]@aim.com. It was an all cash deal. We were put on hold for over two hours and finally gave up. Select from one of our eight models, all engineered to last, taking you where you want to go safely and comfortably. If you are an investor or shareholder, please contact us directly via any of the following methods. - Dead engine due to lack of low oil indicator, I would like a referral to a Subaru authorized repair business that is not Subaru of Olathe but is within 20 minutes of 66203, Service at Bill Kolb Jr Subaru Orangeburg NY. In New York State it is from a dealership. I expect a response and am considering a national HTSB formal complaint and lemon law suit. Subaru is a Japanese car brand that makes coupes, sedans and SUVs. On April 30, on a trip, a crack appeared in our windshield. It is now 2022 and again had it in a Subaru shop for yet another recall problem with it. Our vehicles will inspire drivers like you to become a Subaru owner for life. Corporate Corporate President's Message A message to investors and shareholders from President and CEO Mr. Tomomi Nakamura. It will call time and time again. ET. subaru, what subaru and ganley subaru especially, ioffer.com scam, ripoff, subaru rally team. Grouping all models by their year can reveal some baddies. Desired outcome: Contact Information 2235 Route 70 W Cherry Hill, NJ 08002-3308 Visit Website (856) 488-8500 Average of 55 Customer Reviews Customer Complaints 367 complaints closed in last 3 years 199. The 2019 was much better but I needed to have the audio amplifier replaced. Mid-Term Management Vision Information about our mid-term management vision. It heavily relies on a touch screen interface that freezes randomly, stops responding to touch inputs, and sometimes requires the car to be shut off for over an hour before it starts working , Once praised for its design, Subaru's CVT is showing problems with age. 2021 Subaru Impreza Tire Problems. FM and AM worked fine but Sirius had this recurring problem. Desired outcome: We saw a Black 2023 Subaru Outback Wilderness that we checked out and fell in love with, we put money down on it. It's not. Fix this car, refund all monies, or replace with a car that works. I feel I should be duly compensated for this. Is there a formal way to lodge a complaint other than the above . Each with their own trim levels, bodystyles, and special blend of headaches. I am writing in re: Subaru of Olathe and their lack of responding to a subaru owner. Your general manager and my attorney have been copied. Or is there a deeper electrical problem at work?. My next contact will be the District Attorney through my attorney. Provide the Service that was sold to us !!!! Monday-Saturday: 9 a.m. to 8 p.m. Cory, when I call for you I want to speak with you, not a service writer who doesn't know what he is talking about. They tend to have the same problems and some generations have horrible reputations for reliability. Bcc: [protected]@ranchograndemotors.com Actual mileage will vary. I am the customer who paid $5700 to fix? I did not approve of that maintenance then because the repair would take at least a half day to do and I did not have the time that day. Many believe this is due to a design switch to 'acoustic glass.' Feel free to contact International Auto or me. When i try to sign up and create an account on their website mysubaru, im having problems creating an account because the previous owners name is associated with the Vin number of my Forrester. [protected] This complaint was posted by a verified customer. Continue reading article "Cracked Windshields", Continue reading article "Legacy and Outback Headlights Burn Out", Continue reading article "Excessive Oil Consumption", Learn more about the 4th Generation Forester, Learn more about the 5th Generation Outback, Learn more about the 6th Generation Outback, article "Subaru Recalls Loose Stabilizer Brackets in 448,000 Vehicles", article "Single Factory Worker Linked to Latest Transmission Recall for 2021 Impreza and Outback", article "Subaru Windshield Lawsuit Survives Motion to Dismiss", article "Subaru Continues to Ignore Unintended Acceleration Complaints, Leading to a Second Lawsuit", article "Quebec Joins the Lawsuit Party Against DENSO", stop the rear stabilizer brackets from coming loose. I want to sell it, but I can't in clear conscience sell it as is. This will surely increase the credibility of your complaint. That call back didn't happen. I lived with it because I didn't want the aggravation of replacing the radio again. Mid-Term Management Vision "STEP" We've created a list of the least reliable GMC models using data such as complaint volume, average cost of repairs, age of the car when it breaks down, and recall frequency. The pipes exit water all of the timehot, cold, it doesn't matter. What would be the best way to contact Subaru with a complaint OR a suggestion about my new outback? 3119 Madson Road The belt tensioner is slipping . Your quality control is horrendous! Sent to GM Chris Wallace and Service Head Cory Vegas. Business Details. I am scheduled to return the car so they can call tech support to resolve the issue. It is now June 7, 2022 and Carbone. Hours of Operation Monday through Thursday 8:00 a.m. - 8:00 p.m. (EST) Friday 10:30 a.m. - 5:00 p.m. (EST) Subaru and Toyota have been striving together toward our shared aspirations for making ever-better cars by combining each other's strengths. It's not. Lawsuit alleges Subaru Forester, Legacy and Outback vehicles in California have defects that cause sudden unintended acceleration problems. This review was chosen algorithmically as the most valued customer feedback. Family and I were headed home from visiting family out of state and it decided that it was done. my VIn # 4S4WMALD7L3442291 2020 Subaru Ascent The service dept at Subaru and they have replaced quite a few. Overall the worst problem category is Subaru Outback electrical problems. The problem from the factory was the air conditioning. [Aerospace Company] The manufacture, repair and sales of airplanes aerospace-related machinery and their . For Crosstrek Hybrid and Solterra, EPA-estimated MPG equivalent on a full battery charge. The radio stations change and then are stuck to whatever the Subaru chose. I would appreciate if Subaru helped me negotiate a fair repair price or paid part of the bill to replace the cradle, so that I could drive my Subaru safely again. Address Ebisu Subaru Bldg. We want to hear your Subaru tales - from everyday fun to the wildest adventures. Location of This Business. Select from one of our eight models, all engineered to last, taking you where you want to go safely and comfortably. Actual mileage may vary. From: [protected]@aol.com The problem was intermittent. Featured Subaru complaints Subaru - No refund on deposit On 9/26/22 I ordered a 2023 Legacy from Lundgren Subaru of Bennington, dealer number 404138. Friday: 8 a.m.-6 p.m. The car had 1500 miles on it. Inconsistent bracket dimensions resulted in easily predicatable "larger than anticipated" gaps between the bracket and the frame., They say "a single associate" was found using "an improper torque wrench technique" while tightening a cable nut in the CVT select lever of the 2021 Impreza and Outback. If left loose, the gear selector may not function properly.. My 4th Subaru is a genuine POS in terms of parts and quality. Share your photos and videos with others to prove the truth of your words. Click here to get notifications about new complaints of Subaru. Even with the brand new tires I just put on. I have a couple of items that I would like to contact Subaru directly about (not my dealer). I scheduled a regular service three weeks ago, oil change, tire rotation and 100,000 mile check up. Called (7:04 am 12/3/22) the service department number listed on the website. The replacement's screen had squared lines on it and the contrast got so bad I could not read it during the day from my normal driving position. My car was in their service facility for 33 days, the car was left unlocked in the service yard, and all of the contents were stolen by homeless peoplethe car was slept in as well. And they'll tell you that adding a quart (or two) between scheduled changes is totally normal. We try to boil down it to the most important bits about things that actually help you with your car problem. I have purchased a 2019 Subaru Impreza September of 2019. There's a lot of news out there, but not all of it matters. A group of years for a specific model with the same design, features, and problems. . The Subaru Outback 2011 2.5 Premium that I bought new and always took good care of, has failed a safety inspection due to extensive corrosion of the engine cradle (front sub-frame). We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Subaru. According to them the warranty only covers material or workmanship issues. Box 9103 Camden, NJ 08101-9877 Or contact customer support. Very frustrating and becoming dangerous as I am worried about the calls and paying attention to the road. Constant dead battery in a 2020 Forester Sport. Select colors may be subject to an additional charge. If you decide to take another go at it I want a loaner vehicle for the length of your service. Share your photo or story with us! 1-20-8, Ebisu, Shibuya-ku, Tokyo 150-8554. Product shipment, payment, communication, billing, and any kind of service-related complaint about Subaru can be filed via the specific Subaru complaint section. Subaru vehicles tend to break in certain ways. They replaced the head 2 days ago and now the GPS shows that I am in Manhattan (I live in Delaware but it still shows Manhattan) I researched the internet and found that the symptoms could relate to a pin that was not set upon installation but the service department said this was not the case. Below is an email I sent to Rancho Grande Motors in San Luis Obispo, Ca. Is this your company? This is not normal, and again, the exhaust noise is not that of a Subaru. I got it new at the end of 2016. Actual mileage may vary. Now I add a quart about every 1000 miles. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. So we comb over complaint, recall, and investigation data to come up with a list of the most likely problems an Subaru owner is going to face. There's plenty more where that came from. Investor Relations. They still don't have a part That's going to be an awkward next performance review. Sunday: Closed. If you need immediate assistance, please contact Roadside Assistance @ 1-800-261-2155 or your local authorized Subaru Retailer. I gave a $2,000.00 deposit to order. So we comb over complaint, recall, and investigation data to come up with a list of the most likely problems an owner is going to face. Your service writer said that was normal for a car with a new catalytic converter to exit moisture in the morning when cold. Please e-mail me at [protected]@yahoo.com with a answer. Car problems happen. I say, put another (small) battery under the hood with a sensor that will activate the small battery when the ignition is off and save the current in larger battery for starting. Sorting out which topics, problems, and model years have the most overall complaints from owners on CarComplaints.com. Featured Subaru complaints. Desired outcome: There are so many problems out there it's easy for us to miss some. my car has never been the same and it never will, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. ** EPA-estimated fuel economy. Ever since I submitted that request. 10/18/22 we recieved a call stating we cannot come get it because of a DMS part recall. Provide the Service that was sold to us !!!! This was fixed, your service writer told me upon my last visit, by reengaging a throttle connector that had come loose. Here are total complaints by model year for the Subaru Outback. Once again, there is no update for it. The two complaints about tire problems involve different brands of tires, Yokohama, and Continental. Waited until they opened on Saturday. not tightened properly? I can reset everything by disengaging the power battery cable, but I shouldn't have to. We were told the problem was the roof rail was leaking onto the module that controls both of the other problems. And they'll tell you that adding a quart (or two) between scheduled changes is totally normal. I want the car fixed, or my money returned, and you can keep the car or I will donate it. AutoNation - non-stop calling/texting from 651-288-1508 / 612-308-8187 All I did was inquire about a Honda to see if it was still available via their online form. The diagnosis is great battery, tis me and my driving habits: am disabled and retired and have a $40,000.00 garage 1) factory recall, spent several hours at Reno Lithia Subaru only to be told no parts for automatic tran control module/chain/belt. I do not want to return it one more time because they are not able to fix. 1-20-8, Ebisu, Shibuya-ku, Tokyo 150-8554 Map Tel +81-3-6447-8000 Fax +81-3-6447-8184 Land Area 4,000m Buildings Area 14,000m Number of Employees 656 Automotive Business Gunma Plant Main Plant Address 1-1, Subaru-cho, Ota-shi, Gunma 373-8555 Map Address +81-276-26-2011 Land Area 635,00014,000m Buildings Area During that visit it discovered that I need to change the rear bearings on my vehicle. The last time I called, in March, I got a call 7 hours later from a service writer who didn't know what I was talking about. We've even ranked vehicles by their reliability. my 2006 Subaru Outback, left the car with you for 33 days (the first time), several days the 2nd time, had every item removed/stolen by homeless people when my car wasn't locked in your parking lot, and again find that I must contact you for the same unresolved repair issues. 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